Reporting Complaints of Workplace Harassment

RECEIVING COMPLAINTS OF VIOLENCE AND HARASSMENT IN THE WORKPLACE

1. Contact details for receiving complaints. The person responsible and Regular Liaison for receiving, examining and handling complaints or grievances from persons affected by violent or harassing behavior is the Beneficiary Protection Officer, psychologist Ms Maria Sidiropoulou, whose contact details are: Mobile: 6976385536 Email: mariaironbird@gmail.com

In the event of any impediment, conflict of interest, suspicion of bias, or inability for any reason of the Regular Liaison to handle the incident, a Deputy Liaison is appointed, Ms Aikaterini Satlani, whose contact details are: Mobile: 6908442736 Email: k.satlani@gmail.com

Wherever this policy refers to the Liaison, this includes the Deputy Liaison. If the Deputy Liaison receives a complaint, they refer it to the company's chief executive officer, who is the highest level. If the complaint also concerns the management, the Liaison must contact the external authorities (labor inspectorate, police, etc.)

2. Contact details of the competent administrative authorities to which every affected person has the right to appeal a) Labor Inspectorate (SEPE): The contact details
of the Regional Directorates of Labor Relations Inspection are available at the following link: https://www.hli.gov.gr/epikoinonia/
SEPE complaints telephone line through the citizens' service line: 1555 b) Greek Ombudsman: 17 Chalkokondyli Street, 10432 Athens, E-mail:
press@synigoros.gr Tel.: (+30) 213 1306 600 c) Immediate psychological support and counselling service for women victims of gender-based violence: SOS line 15900.

3. Investigation and examination of complaints with impartiality and protection of the confidentiality and personal data of victims and of those complained about.
ENILION ELDERLY CARE PROJECTS OF NAFPAKTOS L.P. and the Liaison undertake to receive, and not to obstruct the receipt of, to investigate and to handle promptly every complaint of an incident of violence or harassment, to investigate and examine the allegations with impartiality, objectivity and respect for human dignity, and to take immediate measures to protect the affected person. In this context:

➢ Persons who submit a complaint will be informed of its receipt and, at regular intervals, of the progress of its examination. On completion of the investigation, the complainant will be informed of its results
➢ The Liaison, assisted by the legal adviser where considered appropriate or necessary, investigates the allegations and may use any suitable means, provided this does not conflict with the law and good morals. Furthermore, where considered appropriate or necessary, the Liaison informs the Manager of ENILION ELDERLY CARE PROJECTS OF NAFPAKTOS L.P. of the complaint and the results of the relevant investigation.

➢ Where possible, the Liaison tries to resolve the incident amicably before it escalates.
➢ To safeguard peace at work and the integrity of investigations, among other things, the company may temporarily or permanently move the affected person or the person complained about, or change their working hours or the place or manner of their work, until the investigation is completed.
➢ During the examination of the complaint and in order to establish the allegations, the Liaison may have access to the records of ENILION ELDERLY CARE
PROJECTS OF NAFPAKTOS L.P., to audiovisual material it collects, and to other suitable means of collecting information and evidence.
➢ Before taking any measure or imposing any sanction, the Liaison calls the person complained about to give their defence, unless the Liaison reasonably decides that this is not required, either because it would endanger the affected person, or because there is irrefutable evidence concerning whether the act constituting an incident of violence and harassment was committed, or for any other reason
➢ If the incident is also an unlawful act and carries criminal or administrative penalties, the Liaison cooperates with the competent authorities (indicatively and not exhaustively judicial and prosecuting authorities, SEPE, the Greek Ombudsman, etc.).
➢ ENILION ELDERLY CARE PROJECTS OF NAFPAKTOS L.P. and the Liaison undertake to maintain confidentiality and to protect the
Personal Data collected in the performance of the above duties.